Cycle Racks Direct is a web trading name of DF Sales Ltd.
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Cycle Racks Direct
Babdown Airfield Industrial Estate,
Phone: 0117 330 2277
Fax: 0117 330 2280
Email: support [at] Cycle Racks Direct [dot] co [dot] uk
VAT Number: 877 3058 90
Registered Company: 05700537
Making A Purchase
Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.We accept credit card & debit card payment. We only ship to UK addresses and accept payment in £ (Pound) Sterling.
Where orders are recieved and goods paid for before 4pm, we will ship the same day.
By purchasing from us, you also agree to be signed up to DFSales Ltd newsletter and agree to receive email from us. The aim of our newsletters is to keep our valued customers up to date with new deals and discounts that we would not want you to miss.
You can unsubscribe at any time by using the link provided at the bottom of every email.
We will not distribute, communicate or publish your address to any Third Party organisations at any time.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
All items are delivered free of charge 2 - 3 Working Day via Business Post to Mainland UK. Shipments other than Mainland UK incur a charge and may take more than 24 hours - this information is relayed to you at time of checkout. Delivery to Scotland and Northen Ireland may take longer.
If Business Post can not deliver the item because no-one is home to receive the order, they will leave a card with a contact number detailing how to arrange a more convenient delivery date. If the courier receives no contact from you they will return the package to us after a period of approximately 5 working days. This may result in extra shipping costs being incurred for redelivery.
Although we offer Next Working Day Delivery, please note that from the point of dispatch, we cannot be held responsible for any subsequent delays from our couriers. Compensation for any expenses can not be offered in any circumstance if a delivery has not arrived on time, nor for any persons who have taken the day off work in order to receive the item. Also, deliveries going to Scotland and Scottish Isles will take longer, typically 72 Hours.
Cycle Racks Direct advises that customers who forsee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If a delivery address needs to be changed after the checkout procedure, please call us and we will get this changed for you, however this may affect the speed of delivery.
If your item is not in stock, we will notify you and place your back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For all orders 20% VAT is included.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption via our third-party provider Paypoint.net. We do not store any financial information - this is for your own safety. A PCI DSS Certificate is therefore held by SagePay, and not ourselves.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0117 330 2277 (International +44 0117 330 2277) or fax us on 0117 330 2280 or write to us at Cycle Racks Direct, Unit 5A, Babdown Airfield Industrial Estate, Babdown, Gloucestershire, GL8 8YL.
Cycle Racks Direct do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
If it seems that the product purchased is unsuitable for you, or you are missing parts, please call us on 0117 330 2277 and we will be very happy to identify the problem or offer you an alternative solution. Similarly, if you are having any problems with any of our products, we will transfer you to a dedicated helpline for your product, ensuring a complete after-sales service.
Cycle Racks Direct
Babdown Airfield Industrial Estate,
Once the item is received and accepted, we will then issue a refund to your credit/debit card, or refund you via Paypal if that was your chosen payment method. Please note returns WILL NOT be accepted without an RMA Number.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
All prices quoted include VAT and are subject to delivery charges as detailed.
Please check our Returns section for a break-down of the steps to take should you wish to return your product to us.
VAT Number: 877 3058 90 | Registered Company: 05700537